Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Show Me the Money – A Step-by-Step Guide Numbers are Not Enough: How to Tell a Story with Data ASK THE EXPERTS! Panel Discussion – Do This, Not That: How We’re Using AI and How It’s Working Out