Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Fueling Decision-Making with Data How AI Will Transform—Not Replace—Your CX Role The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize
