Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Allison Boudreau
Area Vice President, Digital Programs, Education, & Community
Calix
Customer Engagement Leadership Council Member
Karla Burda
Director, Customer Service Management
Merck
Customer Engagement Leadership Council Member
Scott Campbell
Senior Vice President, Chief Client Experience & Corporate Communication Officer
American National
Customer Engagement Leadership Council Member
Robert Globocki
Vice President of Customer Experience and Billing Operation
HydroOne
Lizabeth Greenamoyer
Vice President, Customer Care
TruStage
Customer Engagement Leadership Council Member
Kent Law
Vice President, Customer Support Services Group
Calix
Customer Engagement Leadership Council Member
Mark Levy
Vice President, Customer Experience
Frontier Communications
Mikaela Mitchell
Senior Manager – MCS Customer Services Operations
Mayo Clinic Laboratories
Customer Engagement Leadership Council Member
James Pavlovich
Vice President, Customer Experience and Operations
Straumann Group
Alpa Shah
Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member
Ryan Smith
Senior Director, Care Strategy & Operations
GoDaddy
Aretta Stivers
Director, Consumer Experience
Realtor.com