Presented by:
Miranda Conlon
Director, Customer Service
Wayfair
Shantanu Das
General Manager, NA Customer Service
Wayfair
Recent Posts
- HEADLINER VIDEO – How Did I Get Here in the First Place? Remembering Your Customer Passion and Purpose
- INSIGHTS AND IDEAS ROUNDUP – The Great Take-Away: Implementing the Best, Brightest and Boldest Ideas from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange
- Show Me the Money: Proving ROI from Your CX Initiatives
- Unlocking Growth with AI-Powered Customer Experience
- Redefining Luxury in the Modern Contact Center Environment