Presented by:
Miranda Conlon
Director, Customer Service
Wayfair
Shantanu Das
General Manager, NA Customer Service
Wayfair
Recent Posts
- Valuable Insights from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange
- Contact Center Solutions Outlook for 2024
- Evolving Customer Expectations
- The Role of Leadership in Fostering a Customer-Centric Contact Center
- From Cost Center to Value Center: The 5 A’s of Successful Customer Engagement