Recent Posts
- The Role of Leadership in Fostering a Customer-Centric Contact Center
- From Cost Center to Value Center: The 5 A’s of Successful Customer Engagement
- EXECUTIVE BRIEF – Leveraging Emerging Technologies: Optimizing Automation, AI, and ChatGPT
- Crowdsourcing Tactical Solutions to Top Customer Contact Challenges
- From Smart Phones to Smart Things, from Apps to AI: Q & A with Christina “CK” Kerley Keynoter, Futurist & Instructor – Rutgers Business School