Featured Video: Not All Superheroes Wear Uniforms,They Wear Headsets Too By Nastaciea Roberts, Director of Contact Center and Access Services, Spectrum Health Hospitals | Nov 19, 2020 | CCE, CCS, CCW | 0 comments ← Previous Post Harnessing Voice of the Customer to Drive Growth Next Post → 3 Key Ways to Create a Winning Touchless Experience You may also like Show Me the Money – A Step-by-Step Guide Numbers are Not Enough: How to Tell a Story with Data ASK THE EXPERTS! Panel Discussion – Do This, Not That: How We’re Using AI and How It’s Working Out