Visionary Headliners, Rockstars
and Fab Facilitators
Interested in Becoming or Nominating a Speaker?
Headliners
Sean Albertson
Founder & Chief Executive Officer
CX4ROCKS
Sean is a globally respected thought leader, keynote speaker, and advisor with over 25 years of experience transforming customer service and experience strategies for startups to Fortune 200 companies. As the author of the award-winning 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey, Sean reveals how to create loyalty-driving experiences at the intersection of technology and human engagement.
Namrata Rathore
Assistant Vice President, Patient Contact Center
Orlando Health Medical Group
With over 20 years of experience in process improvement, and implementing initiatives that have continually drove organizational growth, Namrata is a highly skilled, award-winning Administrative Executive. She has influenced the implementation of system-wide best practice and training initiatives that have had positive impacts on efficiency, productivity, and quality of care. Namz has developed, standardized, and streamlined scheduling workflows, training programs, and quality assurance programs for several specialties and organizations. Her continued passion and drive have always been to create better experiences, with focus inclusive of the consumer, the commodity, the service and team members.
Darren Stavely
Vice President, Operations
Corpay
As a 20-year veteran in the financial services industry, Darren Stavely is obsessed with customer experience and solving big problems. He has had the good fortune to serve the underbanked as well as the most affluent of clients. Passion for people and building relationships is what makes his energy so contagious and a sought-out speaker in the business community.
ROCKSTAR INSIGHTS
Dr. Tonya Barkley
Former Chief Employee Experience & Workforce Development
U.S. Department of Veterans Affairs
Natalie Beckerman
Global Head | Customer Support Operations
IHG Hotels & Resorts
Colleen Beers
Chief Executive Officer
Athena Vantage Consult
Jaysa Boyer
Head, Employer Engagement
Ultimate Medical Academy
Nate Brown
Head of CX Advisory
Metric Sherpa
Daniel Burks
Vice President of Sales Operations
America’s CAR-MART, Inc.
Lisa DeFalco
Founder & Chief Executive Officer
TPG, Inc. & Anna Technologies
Neal Dlin
Vice President, Customer Service Experience
Aviso Wealth
Customer Engagement Leadership Council Member
Gary Dunbar
Director of Digital Engineering and IT, Customer Care – North America
ENGIE North America
Joep Everts
Senior Vice President Customer Support and Order to Cash
Elsevier
Christina Glogowski
Director of Connected Customer Solutions (CCS) Customer Experience, North America
Straumann Group
Matt Goldsmith
Senior Vice President Member Services
Digital Federal Credit Union
Caillin Grosse
Customer Experience Manager
Professional DataSolutions Inc. (PDI)
Nancy-Ellen Martin
Director of Customer Service
ThredUp
James Pavlovich
Vice President Customer Experience and Operations
Straumann Group
MQ Qureshi
Head of Direct-to-Consumer Strategy & Sales
Ford Motor Company
Jorge Rubi
Vice President Customer Service South Region
Pitney Bowes
Scott Schaper
Executive Vice President, Program Operations
Professional DataSolutions Inc. (PDI)
Alpa Shah
Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member
Arretta Stivers
Director of Client Success
Realtor.com
Fab Facilitators
Jaclyn Lo
Senior Customer Success Manager
ProcedureFlow
Jaclyn is a CX leader specializing in onboarding, digital adoption, and change management strategies within Contact Centers. Passionate about employee empowerment and driving sustainable results, her expertise lies in identifying potential roadblocks, managing stakeholders, and implementing effective communication plans to drive successful software implementations.
Jon Lunitz
Director of Sales
DATAMARK, Inc.
With over two decades of experience in the BPO industry, Jon has developed a keen understanding of both the buyer’s and seller’s perspectives, having led international teams in business development and strategic sourcing. He understands that AI integration is not just about automation but about creating a seamless and enhanced experience for both agents and customers.
Edwin Margulies
Chief Evangelist
Nextiva
Edwin is a serial entrepreneur and has been part of founding teams that have successfully sold their companies to Oracle, Five9, and Nextiva. An inventor and an author with over 40 years of experience in CX, Edwin has gained valuable insights directly from his customers on what constitutes a great customer experience.
Samantha Middlebrook
Vice President of Product Strategy & Marketing
Upland Software
Samantha, the bridge between tech and business teams, is a passionate CX and KM strategist. Her mantra is you can’t throw technology at a business problem and hope it sticks; focusing instead on human-centered design and curating memorable moments for customers through every interaction they have with a business.
Juanita Olguin
Senior Director, Product Marketing
Coveo
With over 15 years of diverse experience, Juanita has successfully led key initiatives, including establishing offshore centers in India and Guatemala, launching innovative solutions, and crafting go-to-market strategies. Juanita is dedicated to helping enterprises navigate advanced technologies while empowering employees to drive meaningful change within their organizations.