Visionary Headliners, Rockstars
and Fab Facilitators

Sean is a globally respected thought leader, keynote speaker, and advisor with over 25 years of experience transforming customer service and experience strategies for startups to Fortune 200 companies. As the author of the award-winning 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey, Sean reveals how to create loyalty-driving experiences at the intersection of technology and human engagement.

With over 20 years of experience in process improvement, and implementing initiatives that have continually drove organizational growth, Namrata is a highly skilled, award-winning Administrative Executive. She has influenced the implementation of system-wide best practice and training initiatives that have had positive impacts on efficiency, productivity, and quality of care. Namz has developed, standardized, and streamlined scheduling workflows, training programs, and quality assurance programs for several specialties and organizations. Her continued passion and drive have always been to create better experiences, with focus inclusive of the consumer, the commodity, the service and team members.

With 15+ years of consumer care experience, Amy has a proven track record of increasing employee engagement and, in turn, helping global brands maximize customer experiences. She has made employee engagement a primary focus within her current organization and recent engagement results have classified them as a world class engagement culture. Whether in a corporate support role or in direct management of a consumer care team, Amy has a personal passion to deliver results.

An award-winning editorial leader, Ginger Conlon is currently thought leadership director at Genesys, where she crafts research-led content on customer experience and co-hosts the “Tech Talks in 20” podcast and “CX Green Room” livestream show. Additionally, she serves on the Environmental Defense Fund’s Digital Advisory Council. In her prior roles as chief editor of Direct Marketing News, 1to1, and CRM magazines, she set the editorial vision and strategy, which led to increased readership, reader engagement, and revenue. Ginger, a founding board member of CXPA, was selected as the 2023 CXStars awards’ #1 CX industry influencer by CX Magazine.

Casey is an experienced global leader of Operations & Training organizations with a rich background in contact center operational success. Casey has led multiple global Training organizations, including at Western Union and RE/MAX, overseeing training delivery, quality assurance, knowledge documentation, creative & interactive design and LMS.

Ali “Let’s automate that” is a seasoned contact center professional with a deep passion for innovation and a keen understanding of cutting-edge technologies like Generative AI. With a diverse background as an aeronautical engineer, Apple Genius Bar employee, Lululemon ambassador, and barista, Ali brings a unique perspective to solving complex business challenges across different industries.

Jaclyn is a CX leader specializing in onboarding, digital adoption, and change management strategies within Contact Centers. Passionate about employee empowerment and driving sustainable results, her expertise lies in identifying potential roadblocks, managing stakeholders, and implementing effective communication plans to drive successful software implementations.

For the past 5 years Brian has led consultation, design, deployment, and ultimately the transformation of dozens of contact centers across a diverse set of clients from MidMarket to Fortune 100 firms, with a focus on integrating Machine Learning, Conversational AI and now Generative AI into these projects.

Sean is a strategic visionary dedicated to elevating large organizations by harnessing the synergy of technology, people, and processes. With a career centered on converting average KPIs into exceptional results, Sean believes that the core of any successful transformation is its people, guided by leaders committed to fostering positive change. His approach intertwines innovative thinking with next-gen technology to drive organizational excellence.

As an industry veteran with 20 years of experience in steering contact center operations, Ian’s leadership as COO of Insta Answer has been instrumental in incorporating service focused technology to drive improved customer engagement. He is committed to helping brands reach their CX goals and is recognized for his ability to build truly bespoke programs across diverse industries.

With a multifaceted background in CX, Knowledge Management, and Incident Management, Fiona brings strategic insights and innovative solutions to facilitate operational enhancements and bolster customer experiences. She has cultivated deep connections with clients, harnessing their unique insights to drive transformative change across diverse industries.