Headliner – It Takes Emotional Intelligence for Impactful and Quality Customer Interactions By Michael Shaw, Chief Brand Officer, Former Head of CX at Miami Marlins, ESPN, Amazon, Groupon Alumni | Dec 12, 2022 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post FIRESIDE CHAT - What It Takes to Lead with Agility Next Post → Tackling Engagement and Retention Challenges Amidst a Stress Endemic Moderated by Andrew Deutscher, Founder, Regenerate You may also like AI Integration and Strategy: Proactively Planning for Smooth AI Deployment Go and See the Work: Making the Invisible Visible The Evolution (or Destruction) of Customer Experience