Agenda

Arrive Saturday to participate in one of the networking activities on Sunday.

*Please note participation is exclusive to members only. For more information on the council, click here.

Embark on an unforgettable journey with awesome company aboard a luxury yacht. Bask in the beautiful setting, surrounded by great vibes, stunning views, and delectable cuisine. Experience new heights while cruising through the waters with fantastic people and creating lasting memories under the sun. Lunch & Transportation provided.

An essential meeting for Headliners, Rockstars, Fab Facilitators, and Thought Leaders to preview the event, highlight your roles, and network with fellow peers.

Meet your fellow peers and colleagues as we engage in an ice breaker over cocktails to get the conversations started and set you up for an event whose foundation is built on collaboration. Dinner & passed hors d’oeuvres to be served.

Take a quick break with a fun, five-minute energizing activity to refresh your mind.

Case Histories explore a specific use case and include informal conversations that draw upon the experience and expertise of the featured executive and participants.

Practitioners and solution providers host a menu of luncheon discussions on pertinent industry issues. Dine and dish with industry experts.

Topic Tables Hosted by:

PolyAI Technologies, ProcedureFlow, Uniphore

ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.

End your day with new friends over delicious bites and drinks. Don’t miss the special prize raffle before we wrap up the evening! Hors d’oeuvres, beverages, and a specialty drink will be served.

Invigorate your body, mind, and soul as you run or walk just feet away from the white sands of Ft. Lauderdale while watching the sun rise over the Atlantic. It’s the perfect way to get ready for a great day of content and networking.

Calling all yogis! Get energized while building strength and flexibility with us. This creative yoga practice will link breath and movement to keep you present and centered.

Take your thinking cap off and break up your day with a fun, five-minute energizing activity.

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issue at hand.

Dash into our Pavilion to uncover innovative products and services designed to address the challenges and opportunities you face in your daily tasks and responsibilities.

What makes your customers tick? It’s hard to drive meaningful outcomes if you don’t know how they think. Understanding how the psychology of our customers has changed will help us as CX leaders to design experiences that are more relevant than ever. Learn collaboratively to unpack customer psychology of the past; what we are experiencing in the present; and what we believe is on the horizon!

Practitioners and solution providers host a menu of luncheon discussions on pertinent industry issues. Dine and dish with industry experts.

Topic Tables Hosted by: Coveo, eTech, Intradiem

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issue at hand.

Take your thinking cap off and break up your day with a fun, five-minute energizing activity.

Gather ’round beach lovers & spirited competitors! The moment we’ve all been waiting for is here – it’s time to choose our Beach Olympics Team Captains!

Get ready for a tidal wave of excitement as the fearless leaders who will guide us through sandy challenges and sun-soaked victories reveal themselves.

Invigorate your body, mind, and soul as you walk just feet away from the white sands of Ft. Lauderdale. It’s the perfect way to get ready for a great day of content and networking.

Started a conversation you didn’t finish? Want to meet someone you didn’t have enough time to engage with? Invite them to join you at the Masterminds Meetup! It’s as easy as clicking on their name in the event app and entering “Join me at the Mastermind.”

What can I learn about customer experience from a soccer stadium, you ask? So, soooo much! Join us for a glimpse into the inner workings of this iconic club and hear from leadership of Guest Services how the club brings unforgettable soccer moments to life. As you step into this world-class facility, you’ll have the chance to access special areas like the club suites and even the players’ locker rooms, offering a behind-the-scenes look at the team’s daily operations.

Immerse yourself in the passion and excitement of Inter Miami CF as you walk through the 22,000-capacity CHASE Stadium, located within a 34-acre centralized facility. Whether you’re a die-hard soccer fan or looking to simulate new ideas to bring to your customers, a tour of CHASE Stadium promises an unforgettable journey through the heart of Inter Miami CF.

*Please note participation incurs an additional fee for those other than Customer Engagement Leadership Council members. See the registration tab for details.

Location: B Square Burgers
1021 E Las Olas Blvd, Fort Lauderdale, FL 33301