Get expert guidance and advisory from customer service thought leaders

Customer Experience Advisory Board

Natalie Beckerman

Global Head of Customer Support Operations
IHG Hotels & Resorts

Nathan Bobay

Director of Consumer Services
Delta Faucet Company

Tricia Coyne

Director of Operations
TruStage
Customer Engagement Leadership Council Member

Brandon Freeman

Assistant Vice President, Service Center Operations
American National
Customer Engagement Leadership Council Member

Ben Gardner

VP of Customer Experience & AI Strategy
Salesloft

Rob Gofourth

Customer Engagement Leadership Council Member

Deanna Hardwick

Chief Customer Strategy Officer
CPS Energy
Customer Engagement Leadership Council Member

Kylie Harriman

Vice President, Customer Success,
Digital Engagement and Education
Calix
Customer Engagement Leadership Council Member

Terrie Lawson

Manager of Customer Experience
Watkins Wellness
Customer Engagement Leadership Council Member

Sherri Matuke

Senior Vice President and Operations Director
Bremer Bank
Customer Engagement Leadership Council Member

Caitlyn Mayer

Policyowner Services Manager Development,
Strategy & Communications
Mutual of Omaha
Customer Engagement Leadership Council Member

Aarthi Murali

Executive Vice President
Holman

Alpa Shah

Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member

Brandon Shephard

Director of Call Centers
Careingon International
Customer Engagement Leadership Council Member