Visionary Headliners, Rockstars
and Fab Facilitators

Sean is a globally respected thought leader, keynote speaker, and advisor with over 25 years of experience transforming customer service and experience strategies for startups to Fortune 200 companies. As the author of the award-winning 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey, Sean reveals how to create loyalty-driving experiences at the intersection of technology and human engagement.

David has worked at NYC Health + Hospitals/Queens since 2013, first as Director of Patient Experience and then as Chief Experience Officer beginning in 2020. He is the administrator for Patient Relations, Food and Nutrition, Pastoral Care and Language Access. In all of his roles and responsibilities, he has fostered a culture of person-centered care for continuous improvement of the care experience.

Lindie has spent nearly all of her almost 29-year career in customer/care experience in the financial services industry. She has successfully managed intricate transformative portfolios, led client services teams, and earned consistent recognition as a results-driven top performer. Her expertise spans various aspects of program management, AI, process improvement and leadership where she takes pride in developing others through shared learning experiences.

Erin is the Vice President of Digital Customer Experience at OneUnited, an award-winning Community Development Financial Institution (CDFI), the largest Black-owned and first Black-owned digital bank in the nation. She leads efforts to increase customer engagement and drive product innovation. Erin expanded the bank’s ATM network to over 100,000 surcharge-free ATMs – America’s largest – and launched Card Command, a user-friendly card management tool. She also built the OneUnited Customer Success team to deliver proactive, data-driven service, supporting the bank’s mission to close the racial wealth gap and promote financial literacy through technology.

Mark Levy doesn’t just talk about customer experience—he’s spent over 25 years making it better. From transforming digital experiences at Comcast to leading CX at Frontier Communications, he knows what it takes to blend technology with human connection. As an executive coach, author, and publisher of the Decoding Customer Experience newsletter, he delivers real-world strategies that actually work.

With deep expertise in customer support operations and workforce optimization, I specialize in implementing agent assist solutions that enhance efficiency and service quality. My experience in analytics, process improvement, and AI-driven support tools enables teams to work smarter, not harder, while delivering exceptional customer experiences. By leveraging data and technology, I help organizations create scalable, high-performing support strategies that drive measurable results.

Chloe Duckworth is the co-founder and CEO of Valence AI, an emotion AI startup building the emotional subtitle of the internet for conversational intelligence. Valence models analyze vocal tone to help human and AI agents better understand customers. Chloe has a background in computational neuroscience and previously worked in neurotech at BrainMind. Chloe is also the co-founder of Hope Hearted, a California nonprofit providing supplies and PPE to keep unhoused people safe from COVID and other viral infections.