Effective Change Management Across The Ecosystem By Michael Cooper, Founder, Innovators + Influencers | Aug 20, 2021 | CC, CCE, CCS, CCW | 0 comments ← Previous Post Leading Exhausted Customer Contact Workers Next Post → Understanding Personalization You may also like Fueling Decision-Making with Data How AI Will Transform—Not Replace—Your CX Role The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize