By Mark Levy | Feb 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Uncategorized
Last month, I broke down why proving CX ROI is such a struggle. I’ve been there—knowing the work delivers real value but watching leadership shrug because the impact isn’t spelled out in dollars. Too many CX teams track metrics that don’t resonate with execs, making...
By Matt Nelson | Aug 27, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Uncategorized
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
