By Mike Bowman, Director of Servicing Operations, ECSI | May 24, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
Considering infusing Artificial Intelligence into your customer service channels? There are a number of reasons why you should! At first, our team at ECSI was skeptical about chatbots. Did we have enough technical ability to manage it? What would our customers think?...
By Michael Truett, Founder and Chief eXperience Officer, ECPJ Advisors | Apr 7, 2021 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Featured
As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let’s look at...
By Stacy Sherman, Founder, DoingCXRight® | Mar 12, 2021 | CC, CCE, CCS, CCW, Featured
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs. Buying decisions go way beyond price as we often pay a higher cost to shop at a particular place....
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Mar 1, 2021 | CC, CCE, CCW, Featured
Introduction Recently, a select group of CX thought leaders gathered to address the customer experience gap that is prevalent across so many organizations today. The discussion was moderated by Samir Sakpal, Director of Consulting, Information and Communication...
By Chelsea Kleen, Manager, Health System Emerging Strategies, UT Southwestern Medical Center | Feb 23, 2021 | CC, CCE, CCS, CCW, Featured
The COVID-19 pandemic has brought many new challenges in healthcare. Most importantly, providers want to ensure the highest quality of care and treatment to patients while minimizing the spread of the virus. Healthcare organizations have had to adapt quickly from...
