By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Jul 5, 2021 | CC, CCE, CCS, CCW, Featured
Frost & Sullivan’s latest customer contact event featured real-world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Headliners from Mastercard®, Pearson and Virgin Atlantic Holidays shared insights...
By Frost and Sullivan | Jun 17, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
We have all weathered unprecedented changes in the last year, and those changes will continue to reshape the very nature of customer contact and customer engagement as we know it, now and well into the future. As the customer contact industry continues to evolve, it’s...
By Colin Crowley, Vice President of Customer Experience, Freshly | May 31, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
In this new world of remote work, an increasingly large number of companies appreciate that greater employee engagement is a key component of maintaining a happy, high-performing remote workforce. As a result, there is fairly substantial literature online about how to...
