Delighting Clients is Stupid
I believe companies absolutely must provide a great customer experience (which should come as some relief to the people who pay me to help do that). Especially in mature, low engagement, largely commoditized businesses like mine (insurance), client experience is...
Navigating the AI Maze: How to Confidently Make AI Decisions for Your Business
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
Executive Insight Video: Are Your Digital Support Technologies Helping or Hindering Your Customer’s Experience?
The Top 5 Takeaways from Customer Experience 2024
Remember the fundamentals, solve your customer’s problems and other essential insights Last month, customer contact leaders from around the country gathered in sunny Orlando, Florida to attend Customer Experience 2024. This dynamic and highly interactive event was...