By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Sep 19, 2024 | CX Blog
Frost & Sullivan recently caught up with noted Keynote Speaker and Futurist Christina “CK” Kerley, who will be the opening headliner at the 20th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Tucson AZ next month. CK, who is...
By Scott Campbell, Senior Vice President, Chief Client Experience and Corporate Communications Officer, American National | Sep 19, 2024 | CX Blog
I believe companies absolutely must provide a great customer experience (which should come as some relief to the people who pay me to help do that). Especially in mature, low engagement, largely commoditized businesses like mine (insurance), client experience is...
By Matt Nelson | Aug 27, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Uncategorized
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 22, 2024 | CC, CCE, CCS, CCW, CX Blog
Remember the fundamentals, solve your customer’s problems and other essential insights Last month, customer contact leaders from around the country gathered in sunny Orlando, Florida to attend Customer Experience 2024. This dynamic and highly interactive event was...
By Heramb Dandekar, Global Director/Head of User Experience (Cross-brand Strategy & Execution), Whirlpool Corporation | Jul 12, 2024 | CX Blog
The public launch of OpenAI’s ChatGPT in November 2022 marked a significant milestone in the development of generative AI technologies. These advancements have spurred considerable interest and debate, with rapid (albeit uneven) development in applications across...
