By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 22, 2024 | CC, CCE, CCS, CCW, CX Blog
Remember the fundamentals, solve your customer’s problems and other essential insights Last month, customer contact leaders from around the country gathered in sunny Orlando, Florida to attend Customer Experience 2024. This dynamic and highly interactive event was...
By Heramb Dandekar, Global Director/Head of User Experience (Cross-brand Strategy & Execution), Whirlpool Corporation | Jul 12, 2024 | CX Blog
The public launch of OpenAI’s ChatGPT in November 2022 marked a significant milestone in the development of generative AI technologies. These advancements have spurred considerable interest and debate, with rapid (albeit uneven) development in applications across...
By Ginger Conlon, Thought Leadership Director and Customer Experience Advocate Genesys | Jul 12, 2024 | CX Blog
As society continues to evolve, business leaders are focusing significant attention on the expectations of Generation Z and millennials—both as consumers and employees. This emphasis is well-founded, given that their growing influence is poised to drive substantial...
By Namrata Rathore, Assistant Vice President, Orlando Health Medical Group | Jul 12, 2024 | CX Blog
Introduction Namrata Rathore, Assistant Vice President of Orlando Health Medical Group recently led a virtual event for Frost & Sullivan’s Customer Engagement Leadership Council. Here are key insights from the discussion, highlighting the importance of a positive...
