By Steve Riddell, Head of Customer Experience, Better.com | Mar 18, 2020 | CC, CCE, CCS, CCW, CX Blog
Imagine my surprise when speaking at a recent summit for Customer Experience Officers when I asked the audience to define their “company’s customer experience”… and everyone seemed to struggle. Conferences are filled with seminars about the...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Mar 18, 2020 | CX Blog
Moderated by Nate Brown Head of Customer Experience UL, EHS 
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Mar 18, 2020 | CX Blog
By Patricia Jacoby Senior Editor, Marketing Frost & Sullivan On February, 25th  Customer Experience experts, executives and leaders looking to learn more about CX convened in New York City to attend a unique new 1-day event: the Customer Experience Ecosystem: A...
By James Walker, Senior Vice President, Restaurants, Nathan’s Famous, Incorporated | Mar 18, 2020 | CC, CCE, CCS, CCW, CX Blog
As of last year, the U.S. restaurant industry has grown to over 1 million locations, generating an estimated $863 billion dollars in sales. The over 300-year old U.S. industry seems to be in a near-constant state of change, driven by macro and microeconomic forces,...
By Millie Gillon, Global Head of Client Experience and Managing Director, Standard Chartered Bank | Mar 18, 2020 | CX Blog
The road to customer centricity is long and winding. It’s different for each organization. Many organizations will try to achieve it, some will fail, and others will disappear over time. Very few will get to the end of the roadmap first envisioned, and that...
By Matt Nevill, Customer Community Manager, Agilent Technologies | Jan 9, 2020 | CC, CCE, CCS, CCW, CX Blog
Agilent Technologies, a global leader in instruments, software, services, solutions for life sciences, diagnostics and applied chemical markets, recently received the Big Kahuna Award for Excellence in Social Media Customer Service (The Selfie Award) at the 15th...
