By Chad Ghastin, Senior Manager of Customer Experience, JFK International Air Terminal | Aug 5, 2020 | CX Blog
Over the past months, I’ve received countless emails from companies and organizations that I do business with, and some that I can’t remember the last time I did business with. It’s encouraging to see that most of the messaging is thoughtful, but more than a few...
By Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group | Aug 5, 2020 | CX Blog
Chapter 3 – Soft-Serve Your Way to Self-Service Just like the self-service frozen yogurt stores, grocery stores with self-checkout, and banks with automated bank teller machines, you will find that self-service automation will require less staff and overhead....
By Steve Riddell, Head of Customer Experience, Better.com | Mar 18, 2020 | CC, CCE, CCS, CCW, CX Blog
Imagine my surprise when speaking at a recent summit for Customer Experience Officers when I asked the audience to define their “company’s customer experience”… and everyone seemed to struggle. Conferences are filled with seminars about the...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Mar 18, 2020 | CX Blog
Moderated by Nate Brown Head of Customer Experience UL, EHS 
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Mar 18, 2020 | CX Blog
By Patricia Jacoby Senior Editor, Marketing Frost & Sullivan On February, 25th  Customer Experience experts, executives and leaders looking to learn more about CX convened in New York City to attend a unique new 1-day event: the Customer Experience Ecosystem: A...
