By Theresa Scheuble, Design Director, Johnson & Johnson | Sep 3, 2021 | CX Blog
Customer experience no longer lives in a vacuum. More than ever, organizations need to weave the customer experience into every department, breaking down silos and making customer centricity part of the company’s DNA. This session will unpack the best practices for...
By Martin Lampman Director, Customer Support Operations BCLC | Jul 22, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
The workforce of today is dramatically changing from our workforce of yesteryear.  Organizations are looking for ways to navigate the new challenges of work from home, find balance for our employees, and meet our customer’s needs. It is hard to let go of the past and...
By Frost and Sullivan | Jun 17, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
We have all weathered unprecedented changes in the last year, and those changes will continue to reshape the very nature of customer contact and customer engagement as we know it, now and well into the future. As the customer contact industry continues to evolve, it’s...
