By Francisco Toledo, Director, Global Vendor Management and Instructional, Design Groupon | Sep 30, 2021 | CC, CCE, CCS, CCW, CX Blog
The concept of innovation has acquired multiple connotations over the last few years, especially within the linguistics of the business world. Some consider it the holy grail of growth. That pillar that, if you execute it well, will bring predictable annual growth....
By Jason Doty, Director, Executive Leadership Solutions, Frost & Sullivan | Sep 17, 2021 | CC, CCE, CCS, CCW, CX Blog
The Frost & Sullivan Events team is gearing up for our first in-person event in quite a while! Customer Contact West: A Frost & Sullivan Executive MindXchange will take place in balmy Huntington Beach, California from October 24-27th. We’ve got you covered...
By Theresa Scheuble, Design Director, Johnson & Johnson | Sep 3, 2021 | CX Blog
Customer experience no longer lives in a vacuum. More than ever, organizations need to weave the customer experience into every department, breaking down silos and making customer centricity part of the company’s DNA. This session will unpack the best practices for...
By Martin Lampman Director, Customer Support Operations BCLC | Jul 22, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
The workforce of today is dramatically changing from our workforce of yesteryear.  Organizations are looking for ways to navigate the new challenges of work from home, find balance for our employees, and meet our customer’s needs. It is hard to let go of the past and...
