Integrating Design Thinking in Your Long–Term Customer Experience Strategy
 Presented by: Cal Austin Innovative Customer Experience Lead – Emerging Markets Pfizer
Join the Customer Engagement Leadership Council
…and connect to a powerful network of collaborators, innovators and achievers
As virtual and hybrid work arrangements and digital acceleration continue to reshape the very nature of customer contact and customer engagement, it’s critical to stay connected to the latest learnings and trends. Joining the Customer Engagement Leadership Council is...
Transformational Stories from Customer Experience Superstars
Moderated by: John Bord Manager, Customer Experience Tucson Electric Power
Reframe Your Thinking To Design Exceptional Customer Experiences
Despite all the change we’ve seen in customer experience (CX) over the past few years, there’s still too much mired in the status quo. So, it’s no surprise that thinking differently, using agile experience design and putting customers at the center of CX orchestration...