By Frost & Sullivan | May 17, 2022 | CC, CX Blog
Speaker: Justin Davis, BMV Contact Center & IT Director, State of Indiana Abstract: Increasing customer satisfaction seems like a no‐brainer, but there is no silver bullet to doing this. This session will focus on a real‐world success story from humble beginnings...
By Miranda Conlon | May 2, 2022 | CC, CCS, CX Blog
Presented by: Miranda Conlon Director, Customer Service Wayfair Moderated by: Shantanu Das General Manager, NA Customer Service Wayfair...
By Juan Manuel Gonzalez, Research Director, Frost & Sullivan | May 2, 2022 | CC, CCS, CX Blog
The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Apr 19, 2022 | CC, CCS, CX Blog
Participants at the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange learned from exciting headliners, impressive panels and lively roundtable discussions. But few sessions were as solution-focused as THE FIX, Crowdsourcing Tactical...
By Aini Ali, Vice President, Service Technology, ADP Small Business Services Customer Engagement Leadership Council Member Laura Colon, ADP Small Business Service Executive Sponsor, ADP | Apr 19, 2022 | CC, CCS, CX Blog
Moderated by: Aini Ali Vice President of Service Technology ADP Small Business Services Customer Engagement Leadership Council Member Moderated by: Laura Colon ADP Small Business Service Executive Sponsor ADP Abstract Digital transformation continues to evolve...
By John Leighton, Head of Customer Service, easyJet | Apr 1, 2022 | CC, CCE, CCS, CX Blog
Abstract: Customers use the path of least resistance to get a resolution to their problem, increasing channel adoption to channels which companies know will provide quick, efficient servicing can be frustrating and more often than not, devalues the return on...
