By Ginger Conlon, Thought Leadership Director and Customer Experience Advocate Genesys | Aug 22, 2022 | CC, CCS, CX Blog
The best experiences show that a company truly cares and values its customers and employees. Two healthcare organizations that prioritize patient and employee experiences shared their strategies at the recent Customer Experience Ecosystem: A Frost & Sullivan...
By Frost & Sullivan | Jul 15, 2022 | CC, CCS, CCW, CX Blog
Presented by: Barbara Barry Chief Marketing Officer, Max Approvals Former Chief Experience Officer NuVision Federal Credit Union
By Jeff Grant, Senior Product Owner, Enterprise Contact Center Technology, Southwest Airlines | Jul 15, 2022 | CC, CCS, CCW, CX Blog
“Hi John, I see that you have an upcoming reservation on July 29th. Is that what you are calling about?” Wouldn’t it be nice if that is what we heard when we called into a contact center? Instead, how many of us have called a contact center and been asked a multitude...
By Arpita Bhowmick | Jul 1, 2022 | CCE, CCS, CCW, CX Blog
The question of whether to build or to buy is a heavy one to weigh. It’s a dilemma that many business owners and digital leaders face at some point. There is another added level of complexity, the uncharted territory and relatively new area of Natural Language...
By Frost & Sullivan | Jun 21, 2022 | CCE, CCS, CCW, CX Blog
Moderated by: Arnell Davis Senior Director, Enterprise Service Center Bristol-Myers Squibb Company Moderated by: Fred Kleiman Vice President, Customer Service AMC Networks...