Leveraging AI and robotic process automation technology to personalize customer experience
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...
Key Statistics affecting customer experience
Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
Improving the Customer Support Experience: A Microsoft AI Implementation Case Study
INTRODUCTION AI is poised to change and disrupt many industries, and among the first will be the customer support industry. This is because the two major subsets of AI, machine learning and natural language processing, are particularly well suited to many of the...
Solve Your Most Pressing Customer Service Issues with Customer Engagement Leadership Council Membership
Join dozens of customer contact industry leaders on the Customer Engagement Leadership Council and benefit from invaluable opportunities to learn, network and grow your organization’s top and bottom line. Frost & Sullivan’s Customer Engagement Leadership Council...