By Matt Nelson | Aug 27, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Uncategorized
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 22, 2024 | CC, CCE, CCS, CCW, CX Blog
Remember the fundamentals, solve your customer’s problems and other essential insights Last month, customer contact leaders from around the country gathered in sunny Orlando, Florida to attend Customer Experience 2024. This dynamic and highly interactive event was...
By Darren Stavely, Vice President, Operations, Card Services, Shared Services, Call Centers, FLEETCOR | Jun 14, 2024 | CC, CCE, CCS, CCW, CX Blog
Darren Stavely, a 20-year financial services industry veteran who is obsessed with customer experience and solving big problems, passionately discussed getting back to the basics of remarkable customer service at the 20th Anniversary Customer Contact East: A Frost...
By Colin Crowley, Vice President of Customer Experience, Freshly | May 10, 2024 | CC, CC Awards, CCE, CCS, CCW, CX Blog
What is the Voice of Customer (VoC)? When your customers speak… do you listen? And do you listen even when they don’t speak? In order to be competitive in customer experience, you need to be in tune with what your customers want and adapt to changing customer needs...
