By Outsource Consultants | Jul 3, 2019 | CCW
By: Outsource Consultants Nearshore Outsourcing Spotlight: Colombia Image caption: Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must...
By Outsource Consultants | Jul 3, 2019 | CCW
By: Outsource Consultants Creating Geo-redundancy Through Nearshore Outsourcing For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high volume...
By Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...
By Alexander Michael, Director of Consulting, Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...
By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | Jun 27, 2019 | CCE, CCS, CCW
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...
By SheriKendall, Learning and Development Manager, FCR | May 2, 2019 | CCS, CCW
Earlier this year I was traveling to Great Falls, Montana on business. My travel began at 5 am on Sunday and included a 3-hour layover in Seattle, WA. A few minutes before my plane was scheduled to board, I closed my laptop and prepared to board. Suddenly, I heard “We...
