By Millie Gillon, Global Head of Client Experience and Managing Director, Standard Chartered Bank | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
You can teach technical skills, but you can’t give someone a heart. It’s easy to say, “Hire for empathy,” but to do so quickly, and at scale is hard to execute. So, how can you teach empathy? Professor Google defines empathy as the ability to understand and share the...
By Neil Crane, Vice President of Product & Technology, Cicero Inc., | Aug 5, 2020 | CC, CCE, CCS, CCW, CX Blog
Presentations by Neil Crane Vice President of Product & Technology Cicero Inc. Plus thought leaders from Genesys, ServiceNow and SurveyMonkey Frost & Sullivan is excited to announce the fourth installment of our ongoing live webinar presentations: Webinar...
By Moderated by Rachelle Dever, Vice President of Member Care, Cricut | Jun 1, 2020 | CCE, CCS, CCW, Featured
In this webinar you will learn how to be nimble and still deliver your CX strategy as we face the COVID-19 pandemic. Specifically, we will discuss how to face the current challenges you and your team deal with, while still being able to adjust your CX strategy and...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Jun 1, 2020 | CCE, CCS, CCW
With the current health crisis creating unprecedented challenges, Frost & Sullivan recently created a Customer Contact Webinar series comprised of a week’s worth of virtual customer contact content. Diverse and timely insights were presented live by a select...
By Jerry Leisure, Chief Executive Officer and Founder, Officium LabsNate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Jun 1, 2020 | CC, CCE, CCS, CCW
The work of the customer experience leader is infinitely complex. We must be capable of telling compelling stories through a combination of the empirical and the theoretical, be fluent in the language of every organizational function, and be masters of change...
