By Abhinandan Jain, Chief Growth Officer, Startek | Mar 15, 2024 | CCS, CCW, CX Blog
What is call center gamification? In the dynamic landscape of customer service, the pivotal role of contact center agents cannot be overstated. These frontline heroes serve as the face and voice of organizations and are tasked with delivering exceptional experiences...
By Mark Levy | Feb 14, 2024 | CCS, CCW, CX Blog
Part 1: The Sinking Feeling That sinking feeling after receiving scathing criticism of your creation – we’ve all been there. Suddenly, the hours you spend pouring your passion into the experience for your product or service feel questioned. It stings, but what...
By Alexia Downs, Head of Operations and Customer Service, Ahara Corporation | Feb 14, 2024 | CCE, CCS, CCW
Introduction It’s likely that your experience with customer service AI over the last ten years has been less than stellar. You may have gotten stuck with a menu-based chatbot presenting irrelevant options or found yourself shouting “representative” into the phone when...
By Steve Seidl, BPO Sales Leader, Customer Experience, Alta Resources | Feb 14, 2024 | CCS, CCW, CX Blog
Exceptional customer service is the cornerstone of any successful business. It goes beyond meeting customers’ basic needs; it’s about exceeding their expectations and creating memorable experiences. In today’s competitive landscape, where customers have numerous...
By Rohan Sharma, Co-Founder and Chief Product Officer, Campaign AI, Advisor, UCLA Anderson School of Management | Jan 17, 2024 | CCS, CCW, CX Blog
Introduction Straight talk – customer service is at another crossroads, with generative AI leading the charge this time around. More than just a tech upgrade, it’s a game-changer, poised to boost efficiency but almost certain to dilute empathy. We’re moving...
By Frost & Sullivan | Jan 17, 2024 | CCS, CCW
Each year, members of Frost & Sullivan’s Customer Engagement Leadership Council vote on the most important issues facing the customer service industry in their region of the globe. The Council consists of highly dedicated, team-oriented and visionary leaders in...
