By Frost & Sullivan | Jan 30, 2018 | CCS, CCW
Customer contact organizations face growing competitive pressures to simultaneously improve the customer experience (CX), increase productivity, and reduce costs. For good reason: delivering a cost-effective excellent CX is becoming the prime means by which companies...
By Nancy Jamison, Principal Analyst, Digital Transformation, Frost & Sullivan | Jan 30, 2018 | CCS, CCW
PANELISTS Victor Ghanem, Director, Business Process Solutions – Customer Experience, Manulife Richard Gianvecchio, Vice President, Support and Services, Symantec Gabriele Masili, Global Director, Digital & Device, Customer Service and Technical Support, Amazon...
