By SheriKendall, Learning and Development Manager, FCR | May 2, 2019 | CCS, CCW
Earlier this year I was traveling to Great Falls, Montana on business. My travel began at 5 am on Sunday and included a 3-hour layover in Seattle, WA. A few minutes before my plane was scheduled to board, I closed my laptop and prepared to board. Suddenly, I heard “We...
![What Are You Building? I’m Building a [Customer Service] Cathedral](https://www.customercontactmindxchange.com/wp-content/uploads/2019/05/data-insight-solutions-1080x675.jpg)
By MichaelPace, Director, Global Member Services, Virgin Pulse | May 2, 2019 | CCS, CCW
Consider the story of two stonemasons. You walk up to the first stonemason and ask, “Do you like your job?” He looks up at you and replies, “I’ve been building this wall for as long as I can remember. The work is monotonous. I work in the scorching hot sun all day....
By April Sealy, Vice President, Operations and Customer Solutions, Elevate | May 2, 2019 | CCS, CCW
Introduction Recently, members of the Customer Engagement Leadership Council gathered for a unique member benefit — a Virtual Executive Assembly (VEA). VEA’s are expert or member led-presentations on timely industry topics that include best practice sharing,...
By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | May 2, 2019 | CCS, CCW
You just had that amazing first idea. The one that is going to be the foundation for the future. The future that will re-define or re-envision your product in the marketplace. You are starting to put together a plan. You are stoked about this new idea that has now...
By Frost & Sullivan | Apr 5, 2019 | CCS
Companies face many challenges on a daily basis. One of the most prominent is adhering to customer’s demands and tendencies in order to yield favorable customer satisfaction rates. Companies make many strides to increase customer satisfaction to include improving...
