By Mike Robbins, Motivational Speaker and Author, Mike Robbins, LLC | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
By Mike Robbins Motivational Speaker and Author Mike Robbins, LLC The coronavirus has had a significant impact on the world, the economy, and just about every aspect of our day-to-day lives. For those of us who are fortunate enough to have a job that allows us to work...
By Frost & Sullivan | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
Frost & Sullivan is thrilled to present our first Customer Contact VIRTUAL event. We’ve brought a growth mindset to our previously in-person Customer Contact Executive MindXchange, re-sizing, re-inventing, and re-invigorating it to offer a multi-dimensional...
By Millie Gillon, Global Head of Client Experience and Managing Director, Standard Chartered Bank | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
You can teach technical skills, but you can’t give someone a heart. It’s easy to say, “Hire for empathy,” but to do so quickly, and at scale is hard to execute. So, how can you teach empathy? Professor Google defines empathy as the ability to understand and share the...
By Neil Crane, Vice President of Product & Technology, Cicero Inc., | Aug 5, 2020 | CC, CCE, CCS, CCW, CX Blog
Presentations by Neil Crane Vice President of Product & Technology Cicero Inc. Plus thought leaders from Genesys, ServiceNow and SurveyMonkey Frost & Sullivan is excited to announce the fourth installment of our ongoing live webinar presentations: Webinar...
By Moderated by Rachelle Dever, Vice President of Member Care, Cricut | Jun 1, 2020 | CCE, CCS, CCW, Featured
In this webinar you will learn how to be nimble and still deliver your CX strategy as we face the COVID-19 pandemic. Specifically, we will discuss how to face the current challenges you and your team deal with, while still being able to adjust your CX strategy and...
By Patricia Jacoby, Content Specialist, Marketing, Frost & Sullivan | Jun 1, 2020 | CCE, CCS, CCW
With the current health crisis creating unprecedented challenges, Frost & Sullivan recently created a Customer Contact Webinar series comprised of a week’s worth of virtual customer contact content. Diverse and timely insights were presented live by a select...
