By Frost & Sullivan | Jun 21, 2022 | CCE, CCS, CCW, CX Blog
Moderated by: Arnell Davis Senior Director, Enterprise Service Center Bristol-Myers Squibb Company Moderated by: Fred Kleiman Vice President, Customer Service AMC Networks...
By By Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan | Jun 21, 2022 | CC, CCS, CCW, CX Blog
The media and entertainment market has repositioned its content to allow customers to stream at home or from anywhere. The extended duration of the COVID-19 pandemic has affected every industry in different ways. For some digital-native companies, lockdowns, and other...
By Janet Solomon Vice President, Client Operations/Contact Center Solutions Fiserv | Jun 7, 2022 | CCS, CX Blog
Janet Solomon was the opening headliner at the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, where she shared the essential insights and strategic take-aways below. This summary will be included in the Executive MindXchange...
By Miranda Conlon | May 2, 2022 | CC, CCS, CX Blog
Presented by: Miranda Conlon Director, Customer Service Wayfair Moderated by: Shantanu Das General Manager, NA Customer Service Wayfair...
By Juan Manuel Gonzalez, Research Director, Frost & Sullivan | May 2, 2022 | CC, CCS, CX Blog
The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Apr 19, 2022 | CC, CCS, CX Blog
Participants at the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange learned from exciting headliners, impressive panels and lively roundtable discussions. But few sessions were as solution-focused as THE FIX, Crowdsourcing Tactical...
