By Frost & Sullivan | Oct 4, 2022 | CC, CCE, CCS, CX Blog
As virtual and hybrid work arrangements and digital acceleration continue to reshape the very nature of customer contact and customer engagement, it’s critical to stay connected to the latest learnings and trends. Joining the Customer Engagement Leadership Council is...
By Frost & Sullivan | Sep 19, 2022 | CC, CCS, CX Blog
Moderated by: John Bord Manager, Customer Experience Tucson Electric Power
By Ginger Conlon, Thought Leadership Director and Customer Experience Advocate Genesys | Sep 19, 2022 | CC, CCS, CX Blog
Despite all the change we’ve seen in customer experience (CX) over the past few years, there’s still too much mired in the status quo. So, it’s no surprise that thinking differently, using agile experience design and putting customers at the center of CX orchestration...
By Frost & Sullivan | Sep 2, 2022 | CC, CCS, CX Blog
Presented by: Vinod Varma Senior Vice President, Patient Experience & Service Operations Oak Street Health
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Sep 2, 2022 | CC, CCS, CX Blog
Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered...
By Frost & Sullivan | Aug 24, 2022 | CC, CCS, CX Blog
Presented by: David Weisman, Ph.D., CPXP Chief Experience Officer NYC Health + Hospitals
