By Robert Gofourth, Executive Vice President, Operations Team Focus Insurance Group, Customer Engagement Leadership Council Member | Feb 7, 2022 | CCE, CX Blog
Introduction Rob Gofourth, a self-described “operations junkie” and experienced leader who is passionate about connecting corporate strategy to employee achievements, recently led a Customer Engagement Leadership Council Virtual Roundtable on the topic of authentic...
By Frost & Sullivan | Feb 7, 2022 | CC, CCE, CCS, CCW, Featured
Leveraging over 60 years of experience helping companies capture growth opportunities around the world, Frost & Sullivan invites you to explore The Customer Engagement Leadership Council. Powered by member-driven Critical Issues, defined as the most important...
By Rolando Salinas, Senior Director, Global Customer Care, Arbonne | Jan 7, 2022 | CC, CCE, CCS, CCW, CX Blog
It seems that today, culture is the new buzzword. This is demonstrated in many ways at various companies. It is not uncommon to see plaques placed throughout a building identifying the organization’s values and culture. It is a positive trend to see there is more...
By Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group | Nov 4, 2021 | CC, CCE, CCS, CCW, CX Blog
Providing the best customer experience is an excellent way to build customer loyalty – and boost ROI and profitability. Here are 10 ways that strategic Contact-Center-as-a-Service (CCaaS) solutions are helping contact centers gain a competitive advantage. 1. Agent...
