By Jason Mercer-Pottinger, RTS Operations Director (Contact Centers), Baxter Healthcare Corporation | Feb 15, 2023 | CC, CCE, CCS, CCW, CX Blog
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
By Benny Serna, Executive Vice President - Director of Call Center Ops and Managing Partner, DHR Health | Jan 10, 2023 | CC, CCE, CCS, CCW, CX Blog
Where have all the humans gone? High rates of attrition and no humans to hire have put hiring management teams into a scramble to hire and hire anyone! Such extreme conditions mean interviewing managers have lowered the bar and are hiring anyone with a pulse. However,...
By Andrew Deutscher, Founder, Regenerate | Jan 10, 2023 | CC, CCE, CCS, CCW
Session Abstract Your team is successful when they bring their creativity and their strategic thinking skills to the table. As a leader you must find creative solutions to address the chronic stress that stymies that and prevents workers from becoming disengaged or...
By Frost & Sullivan | Dec 12, 2022 | CC, CCE, CCS, CCW, CX Blog
Highlights from a thought leader discussion INTRODUCTION Natalie Beckerman, Senior Vice President, Global Call Center Operations, Leaf Home, and Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan sat down for a “fireside chat” at the 18th Annual...
