By John Leighton, Head of Customer Service, easyJet | Apr 1, 2022 | CC, CCE, CCS, CX Blog
Abstract: Customers use the path of least resistance to get a resolution to their problem, increasing channel adoption to channels which companies know will provide quick, efficient servicing can be frustrating and more often than not, devalues the return on...
By Justin Davis | Feb 21, 2022 | CC, CCE, CCS, CCW, CX Blog
Engaging customers and providing world‐class experiences is nothing new, yet so many organizations get it wrong at the most basic level. When customers must contact a company for help, they expect just that, help. And often, companies do anything but help customers...
By Debleena Majumdar, Author Co-Founder, Kahaniyah | Feb 21, 2022 | CC, CCE, CCS, CCW, CX Blog
After nearly two years of watching our world go online in ways we had never imagined before, a key question that emerges is how are people crafting for engaging experiences online? Given that our attention is just one scroll away from disengagement and one click away...
By Robert Gofourth, Executive Vice President, Operations Team Focus Insurance Group, Customer Engagement Leadership Council Member | Feb 7, 2022 | CCE, CX Blog
Introduction Rob Gofourth, a self-described “operations junkie” and experienced leader who is passionate about connecting corporate strategy to employee achievements, recently led a Customer Engagement Leadership Council Virtual Roundtable on the topic of authentic...
By Frost & Sullivan | Feb 7, 2022 | CC, CCE, CCS, CCW, Featured
Leveraging over 60 years of experience helping companies capture growth opportunities around the world, Frost & Sullivan invites you to explore The Customer Engagement Leadership Council. Powered by member-driven Critical Issues, defined as the most important...
