By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Nov 29, 2018 | CC, CCE, CCS, CCW, CX Blog
What a fantastic couple of days at the Arizona Biltmore! Despite a general soreness from impromptu desert hiking, as well as a beard full of whipped topping from the “Wild West Olympics,” it was a remarkable event. Naturally, Customer Experience and AI were on the...
By Becky Ayotte, Head of Solution Consulting, Tender Management and Project Coordination, Americas DHL | Jul 27, 2018 | CCE, CCS, CCW
Despite all the advancements that have been made in technology to enhance customer experience, one thing remains the same – a personal touch to customer service is still the foundation of a best-in-class customer experience. According to Kristin Smaby in Being Human...
By Nicolle Paradise James Dodkins, Senior Director of Customer Experience, ADP | Jul 26, 2018 | CCE, CCS, CCW
Nicolle Paradise Senior Director of Customer Experience ADP James Dodkins Founder and Customer Experience Rockstar Rockstar...
By Kathy Egan, Manager, Merlyn Customer Support Services, Merlyn Showering | Jul 26, 2018 | CCE, CCS, CCW
The future of Customer Experience is ambient. As an organisation, the thinking culture must be: How do we make our customers lives easier and easier each day? How do we measure and assess the experience our customer has in order to understand if we are easy to do...
By Terry Blankenship, Customer Engagement Technology Leader, The General/American Family Direct | Jul 26, 2018 | CCE, CCS, CCW
Henry Ford was a late-bloomer – he only started his rounds of innovation and visioning the future of gasoline-powered vehicles when he was 33, a decade behind Edison who gained major traction in so many of his defining pursuits at 22. Yet one morning, Ford...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Jul 26, 2018 | CCE, CCS, CCW
It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with the process of issuing surveys. When we consider today’s customer, and the methods by which they exercise their voice, this is a major...
