By Content Guru | May 24, 2019 | CCE
Ofcom’s latest Communications Market Report has shed light on the rapid uptake of connective technology amongst consumers, which has profound implications on the way organisations manage customer engagement. This rate of change in consumer habits, with 78% of the...
By Content Guru | May 24, 2019 | CCE
High-quality customer service is becoming the most important business metric – and it starts in the contact centre Recent trends have shown that 64% of people find customer experience to be more important than price when making a purchase. Customer experience covers...
By Content Guru | May 24, 2019 | CCE
Customer service has never been more essential to maintaining strong relations and growing a successful business. When done correctly, organisations are able to stay connected with their customers and have the ability to obtain valuable feedback – but until recently...
By Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...
By Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
By Frost & Sullivan | Mar 21, 2019 | CCE, CCS
When a company finds themselves with the capability of globally expanding their operations, it typically indicates they are successfully servicing their customer base. While this signals business accomplishments, moving forward with expansion can complicate the...
