By Gary Robbins, Partner, Global Brand & Demand Solutions, Frost & Sullivan | Jul 16, 2019 | CCE, CCS, CCW
As Artificial Intelligence creeps into our lives, it’s easy to envision a world where machines start to take over, calling the shots and determining the direction and outcomes of our everyday experiences. However, there is no day where I think this would be a positive...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Jul 9, 2019 | CCE, CCS, CCW
This guide will serve as a comprehensive starting point for Customer Experience Management. There are more and more business leaders being called upon to guide Customer Experience (CX) initiatives. It’s no longer an optional function of the organization, but it has...
By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jul 8, 2019 | CCE, CCS, CCW
Takeaways from Customer Contact East: A Frost & Sullivan Executive MindXchangeHear directly from Gabriele “G” Masili, Chief Technology Officer, Customer Service and Support at Microsoft, about some of his takeaways from our most recent Customer Contact Executive...
By Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...
By Alexander Michael, Director of Consulting, Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...
By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | Jun 27, 2019 | CCE, CCS, CCW
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...
