By Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...
By Alexander Michael, Director of Consulting, Frost & Sullivan | Jun 27, 2019 | CCE, CCS, CCW
As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...
By Jerry Leisure, Chief Executive Officer and Founder, Officium Labs | Jun 27, 2019 | CCE, CCS, CCW
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...
By Content Guru | May 24, 2019 | CCE
Ofcom’s latest Communications Market Report has shed light on the rapid uptake of connective technology amongst consumers, which has profound implications on the way organisations manage customer engagement. This rate of change in consumer habits, with 78% of the...
By Content Guru | May 24, 2019 | CCE
High-quality customer service is becoming the most important business metric – and it starts in the contact centre Recent trends have shown that 64% of people find customer experience to be more important than price when making a purchase. Customer experience covers...
By Content Guru | May 24, 2019 | CCE
Customer service has never been more essential to maintaining strong relations and growing a successful business. When done correctly, organisations are able to stay connected with their customers and have the ability to obtain valuable feedback – but until recently...
