By Phil Bennett, Customer Service Operations Manager, Empire-Today | Apr 26, 2021 | CCE, CCS, CCW
Digital transformation is the hot topic these days. From the marketing departments of software firms to the C-level suite in most companies, the idea of transforming to new digital channels using the latest technologies offers us the potential of reaching more...
By Michael Truett, Founder and Chief eXperience Officer, ECPJ Advisors | Apr 7, 2021 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Featured
As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let’s look at...
By Stacy Sherman, Founder, DoingCXRight® | Mar 12, 2021 | CC, CCE, CCS, CCW, Featured
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs. Buying decisions go way beyond price as we often pay a higher cost to shop at a particular place....
