By Colin Crowley, Vice President of Customer Experience, Freshly | May 31, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
In this new world of remote work, an increasingly large number of companies appreciate that greater employee engagement is a key component of maintaining a happy, high-performing remote workforce. As a result, there is fairly substantial literature online about how to...
By Mike Bowman, Director of Servicing Operations, ECSI | May 24, 2021 | CC, CCE, CCS, CCW, CX Blog, Featured
Considering infusing Artificial Intelligence into your customer service channels? There are a number of reasons why you should! At first, our team at ECSI was skeptical about chatbots. Did we have enough technical ability to manage it? What would our customers think?...
By Phil Bennett, Customer Service Operations Manager, Empire-Today | Apr 26, 2021 | CCE, CCS, CCW
Digital transformation is the hot topic these days. From the marketing departments of software firms to the C-level suite in most companies, the idea of transforming to new digital channels using the latest technologies offers us the potential of reaching more...
By Michael Truett, Founder and Chief eXperience Officer, ECPJ Advisors | Apr 7, 2021 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Featured
As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let’s look at...
