By Millie Gillon, Global Head of Client Experience and Managing Director, Standard Chartered Bank | Sep 3, 2021 | CC, CCE, CCS, CCW, Featured
Introduction “Personalization is all about knowing your clients, understanding their needs, and providing the right solutions and services at the right time, based on behavior,” stated Millie Gillon, Global Head of Client Experience at Standard Chartered Bank. Millie...
By Andrew Deutscher, Founder, Regenerate | Aug 20, 2021 | CC, CCE, CCS, CCW
We are living in the most difficult era of work in our history. We’re working longer hours than before the pandemic (an average of three extra hours daily). The lines between work and home are not even blurred – they’ve been eradicated. This is especially...
By Michael DeSalles, Principal Analyst, Frost & Sullivan | Aug 3, 2021 | CC, CCE, CCS, CCW, Featured
A Frost & Sullivan Virtual Think Tank Article Market Challenges Signal Hard Choices The contact center (CC) represents a broad and mature market with almost 40 years of development. It comprises dozens of providers, catering to sites as small as 10 agents to...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 3, 2021 | CC, CCE, CCS, CCW, Featured
1. Your customer experience (CX) is arguably as important as your product Is your customer’s experience more important — or valuable — than your product? Opening headliner Tracy Robertson, Global Enterprise Vice President, Digital, Stryker, and former...
