By Jermaine Edwards, Author and B2B Customer Growth Strategist | Oct 16, 2023 | CC
Customer Experience 2023: A Frost & Sullivan Executive MindXchange, held in Nashville, Tennessee, this summer, provided a forum for customer contact leaders to share the latest customer experience (CX) strategies and best practices, and to help participants find...
By Michael DeSalles, Principal Analyst, Frost & Sullivan | Oct 16, 2023 | CC
Think about it. 20 years ago, the model for customer service meant giving consumers a toll-free number to call for support. In the years since, simple online automation of basic tasks has evolved to today’s intelligent virtual agents (IVAs) and chatbots. They are...
By Ananth Srinivasan | Sep 18, 2023 | CC
Contact centers play a pivotal role in the modern business landscape, serving as the frontline of customer interactions. However, labor capacity challenges have become a significant issue for contact centers, impacting their ability to deliver exceptional customer...
By Jermaine Edwards, Author and B2B Customer Growth Strategist | Sep 11, 2023 | CC
Presented by Jermaine Edwards Growth Advisor and Creator of The Customer Advantage
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Sep 11, 2023 | CC
Design and Deliver Your Brand Promise was the theme of Customer Experience 2023: A Frost & Sullivan Executive MindXchange held in Nashville, Tennessee, this summer. This highly interactive two-day event provided a forum for customer experience leaders to share the...
By Frost & Sullivan | Sep 11, 2023 | CC
After a short hiatus, the “People’s Choice Awards” of the Customer Service industry is back: The CC Awards! The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences. They are Frost & Sullivan’s way of...
