By Jermaine Edwards, Author and B2B Customer Growth Strategist | Sep 11, 2023 | CC
Presented by Jermaine Edwards Growth Advisor and Creator of The Customer Advantage
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Sep 11, 2023 | CC
Design and Deliver Your Brand Promise was the theme of Customer Experience 2023: A Frost & Sullivan Executive MindXchange held in Nashville, Tennessee, this summer. This highly interactive two-day event provided a forum for customer experience leaders to share the...
By Frost & Sullivan | Sep 11, 2023 | CC
After a short hiatus, the “People’s Choice Awards” of the Customer Service industry is back: The CC Awards! The CC’s identify and honor companies and teams that are leading the way in creating excellent customer experiences. They are Frost & Sullivan’s way of...
By Michael DeSalles, Principal Analyst, Frost & Sullivan | Aug 22, 2023 | CC
When it comes to the customer experience (CX) industry, there’s another looming challenge to add to the burgeoning list for contact centers and BPOs: if you guessed an economic downturn, you are right. Conversational AI and automation can significantly help companies,...
By Cippy Seidler, Director, Consumer Care Center, Banner Health | Aug 22, 2023 | CC
Yesterday I called a customer service number for a company that I do business with. Lots of questions for them and some confusion on my end. The agent that spoke to me was wonderful, kind, and professional. They seemed excited to help me and I truly felt as if they...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 22, 2023 | CC, CCE, CCS, CCW, CX Blog
At the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, participants chose between six interactive brainstorming sessions and crowdsourced solutions to some of today’s most pressing customer service challenges. Read on for key ideas and...
