By Kat Ketter | Dec 7, 2023 | CC
By Kat Ketter, AVP, Customer Experience, Jefferson Health Plans Contributor: Fannie Perrucci, Manager of Customer Experience, Jefferson Health Plans Not every customer interaction will be a pleasant one. Customer service team members have to ready themselves...
By Thomas Rocharz | Dec 7, 2023 | CC
Presented by Thomas Rocharz Director of Contact Centers Cape Air
By Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan | Nov 15, 2023 | CC
INTRODUCTION The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange brought thought leaders from around the globe to Huntington Beach, California, to tackle their challenges with other customer experience (CX) experts. Participants...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Nov 15, 2023 | CC
Futurist speaker and university instructor Christina “CK” Kerley recently led a session entitled “Shock, Awe and AI” at Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, California. CK, who has guided many Fortune 500 companies...
By Robert Globocki | Nov 15, 2023 | CC
Presented by Robert Globocki Vice President, Customer Experience and Billing Operations Hydro One
By Jen Johnson | Oct 16, 2023 | CC
By Jen Johnson Senior Vice President, Call Center Transformation Frontier Communications
