By Ginger Conlon, Thought Leadership Director and Customer Experience Advocate Genesys | Apr 17, 2024 | CC, CCE, CCS, CCW, CX Blog
Customer experience transformation is happening whether organizations are ready for it or not. The longer a business waits, the wider the gap will become between them and their competitors who are further along on the journey. Along their quest, savvy customer...
By Sabrina “Sabs” Meditz, Senior Director of Product Management, Player Experience Group, PlayStation | Apr 16, 2024 | CC, CCE, CCS, CX Blog
Leadership skills and gaming tactics might seem like two disparate realms, but a closer examination reveals profound synergies. By adopting strategies from the world of gaming, professionals can significantly enhance their leadership abilities in the workplace....
By Aini Ali, Vice President, Service Technology, ADP | Apr 16, 2024 | CC, CCE, CCS, CX Blog
Insights from a Virtual Event moderated by Aini Ali Customer Engagement Leadership Council member Aini Ali recently led a virtual member event on the topic of Leveraging Evolving Technologies. Read on for some of the key insights and discussion takeaways shared,...
By Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan | Apr 16, 2024 | CC, CCS, CCW, CX Blog
Employee Engagement Boosts Customer Loyalty With contact center employees being the first point of contact with customers, organizations are recognizing that there is a proven correlation between a positive employee experience (EX) and a better customer experience...
By Kiana Phi | Jan 17, 2024 | CC, CCS, CCW, CX Blog
Participants at the 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange held in Huntington Beach, California, left with a wealth of ideas and strategies to address current and emerging industry challenges. As a case in point, in her...
By Arretta Stivers | Dec 8, 2023 | CC
At the forefront of every thriving enterprise lies a fundamental truth: the customer experience is pivotal. It is this unwavering commitment to the consumer that shapes an organization’s reputation, profitability, and endurance in the marketplace. In...
