By Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan | Apr 16, 2024 | CC, CCS, CCW, CX Blog
Employee Engagement Boosts Customer Loyalty With contact center employees being the first point of contact with customers, organizations are recognizing that there is a proven correlation between a positive employee experience (EX) and a better customer experience...
By Kiana Phi | Jan 17, 2024 | CC, CCS, CCW, CX Blog
Participants at the 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange held in Huntington Beach, California, left with a wealth of ideas and strategies to address current and emerging industry challenges. As a case in point, in her...
By Arretta Stivers | Dec 8, 2023 | CC
At the forefront of every thriving enterprise lies a fundamental truth: the customer experience is pivotal. It is this unwavering commitment to the consumer that shapes an organization’s reputation, profitability, and endurance in the marketplace. In...
By Kat Ketter | Dec 7, 2023 | CC
By Kat Ketter, AVP, Customer Experience, Jefferson Health Plans Contributor: Fannie Perrucci, Manager of Customer Experience, Jefferson Health Plans Not every customer interaction will be a pleasant one. Customer service team members have to ready themselves...
By Thomas Rocharz | Dec 7, 2023 | CC
Presented by Thomas Rocharz Director of Contact Centers Cape Air
By Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan | Nov 15, 2023 | CC
INTRODUCTION The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange brought thought leaders from around the globe to Huntington Beach, California, to tackle their challenges with other customer experience (CX) experts. Participants...
