By Gordon Littley, Managing Director, Global Customer Experience Practice, Verizon | Feb 12, 2020 | CC, CC Awards, CCE, CCS, CCW
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon In recent years customer personalization has become ubiquitous. Consumers have come to expect a growing variety of customized experiences. Today, they are even willing to change...
By Matt Nevill, Customer Community Manager, Agilent Technologies | Jan 9, 2020 | CC, CCE, CCS, CCW, CX Blog
Agilent Technologies, a global leader in instruments, software, services, solutions for life sciences, diagnostics and applied chemical markets, recently received the Big Kahuna Award for Excellence in Social Media Customer Service (The Selfie Award) at the 15th...
By Frost & Sullivan | Jan 9, 2020 | CC, CCE, CCS, CCW, CX Blog
When I first started designing omnichannel experiences just over 10 years ago, I couldn’t find much guidance. Mobile was still nascent; neither the iPhone nor the iPad had been launched yet. Digital marketing was only slowly moving past the blinking banner stage, and...
By Jenna McCann Messer, Director, Customer Experience, 1-800-Flowers.com | Jan 9, 2020 | CC, CCE, CCS, CX Blog
Many of us view customer experience wholly from the perspective of the interactions a customer has with an organization and believe companies that are ‘customer-centric’ are those that work tirelessly to ensure that each consumer touchpoint is positive and seamless....
By Kathy O' Mahony, Personal Market Manager, Direct Banking, AIB | Nov 1, 2019 | CC, CCE, CCS, CCW, CX Blog
Kathy O’Mahony, Homes Direct Manager, AIB, recently presented a Virtual Executive Assembly (VEA) on Effortless Customer Experience to select members of the Customer Engagement Leadership Council, Europe. The Council is the world’s foremost member-driven, global...
By Scott Merritt, Vice President, Global Head of Automation, Jacada | Sep 17, 2019 | CC, CCE, CCS, CCW, CX Blog
Recently, Head of Automation Scott Merritt sat down with the TechTalk team and discussed the ways in which organizations seek to benefit from customer service automation. Most of us think of automation as the software that enables us to request an Uber on our mobile...
