By Chris Vetrano, Head of Partner and Customer Engagement for Transit, Bikes, and Scooters, Lyft | Nov 10, 2020 | CC, CCE, CCS, CCW, CX Blog
It’s no secret that this year has changed a lot for everyone. Customer experience teams know the impact of COVID-19 all too well. As the world faced this global pandemic, and many business models and product offerings no longer made sense for consumers, it was...
By Stacy Sherman, Founder, DoingCXRight® | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
By Stacy Sherman Customer Experience Strategist and Practitioner Over the years, we often hear “The customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is...
By Mike Robbins, Motivational Speaker and Author, Mike Robbins, LLC | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
By Mike Robbins Motivational Speaker and Author Mike Robbins, LLC The coronavirus has had a significant impact on the world, the economy, and just about every aspect of our day-to-day lives. For those of us who are fortunate enough to have a job that allows us to work...
By Frost & Sullivan | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
Frost & Sullivan is thrilled to present our first Customer Contact VIRTUAL event. We’ve brought a growth mindset to our previously in-person Customer Contact Executive MindXchange, re-sizing, re-inventing, and re-invigorating it to offer a multi-dimensional...
By Millie Gillon, Global Head of Client Experience and Managing Director, Standard Chartered Bank | Sep 8, 2020 | CC, CCE, CCS, CCW, CX Blog
You can teach technical skills, but you can’t give someone a heart. It’s easy to say, “Hire for empathy,” but to do so quickly, and at scale is hard to execute. So, how can you teach empathy? Professor Google defines empathy as the ability to understand and share the...
