By Aini Ali, Vice President, Service Technology, ADP Small Business Services Customer Engagement Leadership Council Member Laura Colon, ADP Small Business Service Executive Sponsor, ADP | Apr 19, 2022 | CC, CCS, CX Blog
Moderated by: Aini Ali Vice President of Service Technology ADP Small Business Services Customer Engagement Leadership Council Member Moderated by: Laura Colon ADP Small Business Service Executive Sponsor ADP Abstract Digital transformation continues to evolve...
By John Leighton, Head of Customer Service, easyJet | Apr 1, 2022 | CC, CCE, CCS, CX Blog
Abstract: Customers use the path of least resistance to get a resolution to their problem, increasing channel adoption to channels which companies know will provide quick, efficient servicing can be frustrating and more often than not, devalues the return on...
By Claudia Belardo, Vice President of Customer Success, Red Sift | Apr 1, 2022 | CC, CX Blog
Change is hard, and recently we have all seen rapid, juxtaposed and mostly uncomfortable change in the world that has directly impacted our daily lives. In business over the last three years, I have also correlated that to the sudden interest by employers in my...
By Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan | Mar 16, 2022 | CC, CX Blog
In Frost & Sullivan’s 2022 IT Decision-Maker Survey, enriching customer experience, improving brand equity, and promoting digital commerce were cited as the top three business goals for the coming year. Businesses must leverage the wealth of available data...
By Amod Kelkar | Mar 16, 2022 | CC, CX Blog
“Post‐COVID” is not just a feel good term! I see the end of this long and dark tunnel, after witnessing 28 out of 30 narrow body jets in long term parking at the Piedmont Triad International Airport (GSO) return to service; witnessing aircraft production rates ramping...
By Jim LeMere, Vice President, Servicing Capabilities and Enablement, Northwestern Mutual, Customer Engagement Leadership Council Member | Mar 3, 2022 | CC, CCS, CX Blog
Have you ever taken a moment to ask yourself how you would define the culture in your organization? Not just at the corporate level, but within the service organization. Now, take a minute to think about the answers you would get if you asked your employees that...
