By Frost & Sullivan | Sep 2, 2022 | CC, CCS, CX Blog
Presented by: Vinod Varma Senior Vice President, Patient Experience & Service Operations Oak Street Health
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Sep 2, 2022 | CC, CCS, CX Blog
Customer experience (CX) thought leaders from around the country recently came together to share industry insights and best practices at the Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, held in Minneapolis, Minnesota. The event offered...
By Frost & Sullivan | Aug 24, 2022 | CC, CCS, CX Blog
Presented by: David Weisman, Ph.D., CPXP Chief Experience Officer NYC Health + Hospitals
By Ginger Conlon, Thought Leadership Director and Customer Experience Advocate Genesys | Aug 22, 2022 | CC, CCS, CX Blog
The best experiences show that a company truly cares and values its customers and employees. Two healthcare organizations that prioritize patient and employee experiences shared their strategies at the recent Customer Experience Ecosystem: A Frost & Sullivan...
By Clancey Dollard, Director, 24/7 Support Center, University of Arizona | Jul 25, 2022 | CC, CCE, CCS, CCW
“Numbers shouldn’t matter.” “Focusing on KPIs makes customer service interactions transactional and less personal.” “It’s the type of experience you provide to customers that matters, not the ‘agent score card.’” Depending on the context, these sentiments may all be...
By Frost & Sullivan | Jul 15, 2022 | CC, CCS, CCW, CX Blog
Presented by: Barbara Barry Chief Marketing Officer, Max Approvals Former Chief Experience Officer NuVision Federal Credit Union
