By Michael Truett, Founder and Chief eXperience Officer, ECPJ Advisors | Apr 7, 2021 | CC, CC Awards, CCE, CCS, CCW, CX Blog, Featured
As we move past one year of the pandemic, has your customer experience focus changed to reflect evolving circumstances? As many businesses struggle to meet the changing needs of their customers, others are thriving and reaching all- time highs. Let’s look at...
By Gordon Littley, Managing Director, Global Customer Experience Practice, Verizon | Feb 12, 2020 | CC, CC Awards, CCE, CCS, CCW
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon In recent years customer personalization has become ubiquitous. Consumers have come to expect a growing variety of customized experiences. Today, they are even willing to change...
By Frost & Sullivan | Apr 9, 2019 | CC Awards
Frost & Sullivan prepares to honor companies leading the customer service industry, rewarding excellence and outstanding achievement across a broad range of categories Customer service leaders and service providers from around the world are invited to nominate...
By Frost & Sullivan | Oct 23, 2018 | CC Awards
Last night at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange at the Arizona Biltmore Hotel, Phoenix Arizona, winners of the 2018 CC Awards gathered and were recognized for their outstanding customer experience achievements in six...
By Frost & Sullivan | Aug 2, 2018 | CC Awards
Microsoft, Mastercard and Dollar Shave among high achievers to be recognized at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Frost & Sullivan’s CC Awards Program is excited to announce world-class companies for their...
